Target Groups |
|
|
|
|
|
![arrow](../../../img/arrow.gif) |
President |
![arrow](../../../img/arrow.gif) |
Managers in Marketing, Sales, Customer Service, Data
|
|
Marketing, |
|
Key account |
|
![top.gif (412 Byte)](../../../img/top.gif) |
|
|
|
|
|
Objectives |
|
|
|
|
|
You will |
|
|
|
![arrow](../../../img/arrow.gif) |
be informed about important future success factors |
![arrow](../../../img/arrow.gif) |
be faced with significant national and international trends and
|
|
opportunities for service management |
![arrow](../../../img/arrow.gif) |
see necessary changes in Europe, worldwide compared |
|
![top.gif (412 Byte)](../../../img/top.gif) |
|
|
|
|
|
Methods |
|
|
|
|
|
![arrow](../../../img/arrow.gif) |
speech / training, interaction, workshop, group dynamic
|
|
learning |
![arrow](../../../img/arrow.gif) |
discussion |
![arrow](../../../img/arrow.gif) |
brain sessions, brain gymGehirngymnastik, z.B. zur Erhöhung der Gehirnfrequenz und damit zur Verbesserung der Gehirnleistung |
|
![top.gif (412 Byte)](../../../img/top.gif) |
|
|
|
|
|
Contents |
|
|
|
|
|
Top trends for future oriented service management |
|
|
![arrow](../../../img/arrow.gif) |
Starting point in service management |
![arrow](../../../img/arrow.gif) |
Top trends for service management |
![arrow](../../../img/arrow.gif) |
Conditions and consequent factors for a new process of
|
|
realization for a future oriented service management |
![arrow](../../../img/arrow.gif) |
Customers of the future and their expectations |
![arrow](../../../img/arrow.gif) |
Important management factors for successful service
|
|
management considering national and global aspects |
![arrow](../../../img/arrow.gif) |
Future success factors for interactiveinteraktiv, sich wechselseitig beeinflussend, wechselwirkend management |
![arrow](../../../img/arrow.gif) |
5 new rules for global oriented companies |
![arrow](../../../img/arrow.gif) |
Relationship management as basis for service management |
|
![top.gif (412 Byte)](../../../img/top.gif) |
|
|
Please contact us for the detailed program ! |