Service Management

Target Groups

	President
	Managers in Marketing, Sales, Customer Service, Data
	Marketing,
	Key account


Objectives

You will

	be informed about important future success factors
	be faced with significant national and international trends and
	opportunities for service management
	see necessary changes in Europe, worldwide compared


Methods

	speech / training, interaction, workshop, group dynamic
	learning
	discussion
	brain sessions, brain gymGehirngymnastik, z.B. zur Erhöhung der Gehirnfrequenz und damit zur Verbesserung der Gehirnleistung


Contents

Top trends for future oriented service management

	Starting point in service management
	Top trends for service management
	Conditions and consequent factors for a new process of
	realization for a future oriented service management
	Customers of the future and their expectations
	Important management factors for successful service
	management considering national and global aspects
	Future success factors for interactiveinteraktiv, sich wechselseitig beeinflussend, wechselwirkend management
	5 new rules for global oriented companies
	Relationship management as basis for service management


Please contact us for the detailed program !