Start Our subjects Call Center Management

Call Center Management

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Target Groups
arrow Key account managers
arrow Supervisors
arrow Marketing managers
arrow Sales managers
arrow Indoor sales specialists
arrow Outdoor sales specialists
arrow Customer service specialists
arrow Call Center Management / TelemarketingTelefonmarketing im Mix mit weiteren interaktiven Kommunikationsvarianten z.B mailings als emails, printmails, Faxmails etc specialists
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You will be qualified for
arrow a successful integrated telemarketing concept
arrow customer coachingBegleitung in diversen Business-Prozessen (live) as success keys for communication
arrow success keys for customer oriented communication
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arrow speech / training, interaction, group dynamic learning
arrow discussion
arrow live calls
arrow video recording and analysis
arrow individual and collective feed back
arrow brain gym
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Call Center Management / Telemarketing in the future
arrow ImplementationImplementierung, Umsetzung, Verwirklichung, Inkraftsetzung of a multidimensional modern telemarketing

for sales support
arrow Development of a professional telemarketing concept
arrow Successful communication with clients
arrow Implementation of telemarketing in sales
arrow Telemarketing campaign program
arrow Outbound / Inbound telemarketing
arrow Strategic team-selling
arrow Mimetic strategy, coveringAbdecken von diversen Disziplinen und Funktionen and multi mindVielfältigkeit von geistigen Dimensionen und Prozessen as call centerTeams, die z.B Telefon-Leistung erbringen in den Bereichen Vertrieb, Kundenbetreuung, Service ect

success factors
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Please contact us for the detailed program !