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Key account managers |
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Supervisors |
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Marketing managers |
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Sales managers |
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Indoor sales specialists |
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Outdoor sales specialists |
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Customer service specialists |
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Call Center Management / TelemarketingTelefonmarketing im Mix mit weiteren interaktiven Kommunikationsvarianten z.B mailings als emails, printmails, Faxmails etc specialists |
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| Objectives |
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| You will be qualified for |
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a successful integrated telemarketing concept |
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customer coachingBegleitung in diversen Business-Prozessen (live) as success keys for communication |
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success keys for customer oriented communication |
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| Methods |
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speech / training, interaction, group dynamic learning |
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discussion |
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live calls |
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video recording and analysis |
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individual and collective feed back |
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brain gym |
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| Contents |
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| Call Center Management / Telemarketing in the future |
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ImplementationImplementierung, Umsetzung, Verwirklichung, Inkraftsetzung of a multidimensional modern telemarketing
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for sales support |
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Development of a professional telemarketing concept |
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Successful communication with clients |
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Implementation of telemarketing in sales |
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Telemarketing campaign program |
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Outbound / Inbound telemarketing |
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Strategic team-selling |
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Mimetic strategy, coveringAbdecken von diversen Disziplinen und Funktionen and multi mindVielfältigkeit von geistigen Dimensionen und Prozessen as call centerTeams, die z.B Telefon-Leistung erbringen in den Bereichen Vertrieb, Kundenbetreuung, Service ect
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success factors |
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| Please contact us for the detailed program ! |
